Unavailable Treatments

Unfortunately, treatments and over-the-counter products occasionally become unavailable for a variety of reasons.

See below for updates on the unavailable treatments that we are aware of, but please do get in touch with us if you become aware of an issue that is not listed below. We are not always contacted by treatment manufacturers when there is an availability concern, and so we do rely on the information of our supporters.

Temporarily unavailable


The following treatments are experiencing temporary supply issues:

Ceanel Shampoo

Back in 2018 we reported that the medicated scalp shampoo, Ceanel Concentrate, was out of production as its manufacturer at the time, Alliance Pharmaceuticals, was unable to source the raw materials required for its manufacture. The product has remained unavailable since.

Ceanel Shampoo has since been acquired by Derma UK. We contacted Derma in September 2021 for an update and they advised us that Ceanel Shampoo currently remains unavailable but they are hopeful it will be available again in the first quarter of 2022.

In the meantime, we would recommend that anyone affected by the unavailability of Ceanel Shampoo discusses suitable alternatives with their GP or Pharmacist.

If you would like more information about scalp psoriasis and its different available treatment options, please do get in touch with us.

If you have any questions or would like further information, Derma UK can be contacted directly either by phone on 0191 375 9020, or by email at info@dermauk.co.uk.

Cocois Ointment

In February 2021 we were made aware of a supply issue with the coconut oil compound ointment, Cocois. We contacted the manufacturer, RPH Pharmaceuticals AB, who confirmed the product was unavailable in both 100g and 40g quantities.

Since then Cocois Ointment 100g has returned to stock, but Cocois has remained unavailable in 40g quantities.

In November 2021 we contacted the manufacturer for a further update on the product's availability. RPH confirmed that Cocois Ointment 40g is expected to return to stock in January 2022.

Please note that Cocois Ointment is still available in 100g quantities.

If you have any questions or would like further information, the manufacturer can be contacted directly either by email at customer.care@recipharm.com or phone on 0845 023 0467.

Oilatum Emollient

Back in April 2021 we reported that Oilatum Emollient was out of stock with no date given for its return.

In November 2021 we contacted the manufacturer, Thornton & Ross Ltd, for an update. They confirmed that they are still experiencing a stock issue with the product and Oilatum Emollient remains unavailable but is expected to return in February 2022.

If anyone has any questions, or would like to know more, you can get in touch with the manufacturer directly either by phone on 01484 848 164, or by email at thorntonross@medinformation.co.uk.


Discontinued


The following treatments have been permanently discontinued:

Aquamol Emollient Cream

In July 2019 we learned that Thornton and Ross Ltd had announced the withdrawal of Aquamol Emollient Cream from manufacture due to poor demand for the product.

They told the Psoriasis Association 'the minimum volumes that we have to produce on a production run are far higher than demand and as such it wasn't viable to continue producing the product'.

If anyone has any questions, or would like to know more you can get in touch with the manufacturer directly either by phone on 01484 848 164, or by email at thorntonross@medinformation.co.uk.

We advise anyone affected by the discontinuation of Aquamol Emollient Cream to speak to their GP about alternative emollients that are available.

Calmurid Cream

In January 2020 we contacted Galderma, the manufacturer of the urea and lactic acid based cream, Calmurid, regarding issues with its availability.

Galderma confirmed that Calmurid has been discontinued, and their medical information team offered the following statement:

'I can confirm that due to a number of reasons wholly beyond our control and after careful consideration of all possible options, a company decision at global level has been taken to discontinue all strengths of Calmurid.

One ingredient of Calmurid (DEA (diethanolamine) and Cocamide DEA) has triggered a safety concern via the regulatory authorities. As safety is our primary priority, Calmurid will not be further produced.

We apologise most sincerely for any inconvenience caused by this and thank you for your understanding.'

If you have any questions or would like further information, the manufacturer can be contacted directly either by phone on 01923 208 950, or by email at info.uk@galderma.com.

Diprobase Ointment and Diprobase Cream

Towards the end of November 2021, we received a number of queries from our members who were having difficulty obtaining Diprobase Ointment.

We contacted the manufacturer, Bayer UK, to enquire whether there was an issue with supply of the product. Bayer UK confirmed that both Diprobase Ointment and Diprobase Cream have been discontinued, however a new formulation of the cream, Diprobase Advanced Eczema Cream, will be made available.

Bayer UK said that this decision was due to marketing reasons and advised that anyone using Diprobase Ointment or Diprobase Cream discuss their requirements with their GP or pharmacist so that they can recommend a suitable alternative.

If you have any questions or would like further information, Bayer UK can be contacted directly either by phone on 0118 206 3116, or by email at  medicalinformation@bayer.co.uk (medical information).

Dithrocream (Dithranol)

In September 2021 we were contacted by Dermal Laboratories with clarification on the availability of Dithrocream (Dithranol) following earlier reports that all remaining strengths of the product had been discontinued (Dithrocream 2.0% was discontinued in 2020).

Dermal clarified that the higher strengths of Dithrocream (0.25%, 0.5% and 1%) have already been discontinued, but the 0.1% strength remains available until Autumn 2022. They issued the following statement:

'Dermal Laboratories regret to announce that due to supply chain and other external issues, it has not been possible to manufacture further supplies of Dithrocream (dithranol cream), which has regrettably led to the decision to discontinue the product.

The higher strengths of Dithrocream 0.25%, 0.5% and 1%, were discontinued in May 2021. The most popular, lowest strength, Dithrocream 0.1%, remains available until autumn 2022.

We apologise for any inconvenience that this may have caused and advise patients affected by the discontinuation of the higher strength Dithrocream Creams to speak to their GP or dermatology specialist.'

If you have any questions or would like further information, Dermal Laboratories can be contacted directly either by phone on 01462 458 866, or via the contact form on their website at www.dermal.co.uk/contact/email-us.

Dovobet Gel Applicator

Dovobet Gel Applicator (website news) 1In Jun 2019, LEO Pharma announced plans to phase out its Dovobet Gel (calcipotriol/betamethasone dipropionate gel) applicator from the beginning of summer 2019 in the UK, and autumn 2019 in Ireland. This decision was taken due to a lack of demand for the applicator. Please note that Dovobet Gel remains available in bottles.

LEO apologised for any inconvenience caused by this product discontinuation, and recommended that anybody affected visits their healthcare professional to discuss their individual needs and preferences for the management of their psoriasis.

If you have any questions or would like further information, the manufacturer can be contacted directly either by phone on 01844 347 333, or by email at medical-info.uk@leo-pharma.com if you are in the UK.

If you are based in Ireland, you can reach LEO Pharma's Medical Information team either by phone on +353 1 490 89, or by email at medical-info.ie@leo-pharma.com.

Exorex Hair and Body Shampoo

In September 2021 we contacted Teva UK, the manufacturer of Exorex Hair and Body Shampoo, to check the product's availability following reports from several of our members that it had become difficult to obtain.

Teva confirmed to us that Exorex Hair and Body Shampoo has been discontinued and is no longer available to purchase. They advised that anyone who has been using this product should speak to their GP or dermatologist about alternatives.

If you have any questions or would like further information, the manufacturer can be contacted directly either by phone on 0800 590 502 (stock availability), or by email at medinfo@tevauk.com (medical information).

Exorex Moisturising Cream

In March 2021 we received an enquiry from a member regarding the availability of Exorex Moisturising Cream. We contacted the manufacturer, Teva UK Limited, for an update on the availability of the product.

Teva UK confirmed that Exorex Moisturising Cream has been discontinued permanently and will not be returning to stock.

Please note that this update refers to Exorex Moisturising Cream only. Exorex Lotion continues to be available as normal.

If you have any questions or would like further information, the manufacturer can be contacted directly either by phone on 0800 590 502 (stock availability), or by email at medinfo@tevauk.com (medical information).

Micanol Cream

In 2017, the manufacturer, Riemser, announced that the ready-prepared Dithranol treatment Micanol Cream had been discontinued. Both strengths of the cream (1% and 3%) are no longer available.

If you have any questions or would like more information, Riemser can be contacted directly by email at info@riemser.com.

Psoriderm Bath Additive

In September 2021, we contacted Dermal Laboratories, the manufacturer of the coal-tar based Psoriderm Bath Additive, to check the product's availability, following a report from one of our members that it had become difficult to obtain.

Dermal confirmed to us that Psoriderm Bath Additive was permanently discontinued in June 2021. They issued the following statement:

“Dermal Laboratories regret to announce that due to supply chain and other external issues, it has not been possible to manufacture further supplies of Psoriderm Bath, which has regrettably led to the decision to discontinue the product.

The alternative coal tar products in the Psoriderm Range, Psoriderm Cream and Psoriderm Scalp Lotion Shampoo, remain available.

We apologise for any inconvenience that this may have caused and advise patients affected by the discontinuation of Psoriderm Bath to speak to their GP or dermatology specialist.”

If you have any questions or would like further information, Dermal Laboratories can be contacted directly either by phone on 01462 458 866, or via the contact form on their website at www.dermal.co.uk/contact/email-us.

Zorac Gel

In 2019, Allergan Ltd announced that the tazarotene-based topical treatment Zorac Gel had been discontinued due to business changes. There were no safety issues with the product.

If you have any questions or would like more information, Allergan can be contacted directly either by phone on 01628 494 026, or by email at UK_MedInfo@Allergan.com.

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